Frequently Asked Questions

There are many well managed sample departments but many are also decentralized. This means that there is a dependency on other departments such as customer service for orders, purchasing for packaging materials, shipping for handling small order quantities and sometimes the part time allocation of personnel to coordinate the movement of the sample through the process. We believe that it is difficult for a company to focus on both large orders that are revenue generating and small orders, while important, that are typically shipped at no charge. Most companies have come to the realization that the packaging of small quantities (samples) is not their core competency and this can be costly in terms of resources that otherwise could be deployed to their core revenue stream. The advantage that we offer is that the packaging and distribution of samples, or small orders, is our core competency.

Not necessarily. We have been able to slash the sample preparation costs for more than 95% of our clients. The reason that we can offer high value sample fulfillment services at a lesser cost than most in house programs, without the sacrifice of quality or service, is that this is our core business. Our systems, our equipment, our facilities and our personnel are specifically dedicated to the science of providing the best possible sample programs to our clients. Our programs are turn-key. This means that your responsibility is limited to placing the sample request with us and restocking our facility as we have a need for depleted inventory. We can also help reduce the cost of freight associated with your sample program.

The measure of a successful sample fulfillment program has many aspects to it. In addition to the packaging and distribution of samples there is also the need to acquire and have at the ready true marketing answers. Every sample fulfillment program that we offer includes our complete market intelligence reporting package that provides instantaneous reporting of all sample activity.

Most often we can reduce the cost of in house programs without sacrifice to responsiveness or quality while introducing benefits that your current program may be lacking or by complementing the best aspects of that program. With a program such as ours you have an exact measure of the cost of your program and a wide variety of reports that are designed specifically to meet the needs of your markets and your organization. In addition, outsourcing your samples also provides you with an opportunity to reallocate those resources, such as people, space, equipment and supervision that were previously devoted to your in house program.